Currency: Euro ( € )
Deposit: Credit Card (Damage Excess & Fuel Deposit)
Credit Card at commencement of rental is mandatory – to cover for Toll Fees, Speed Cameras, Parking Offences etc…. Cash payment can be made at end of rental
Tax: 13.5%. Subject to change.
Airport / Location Service: LSC is included in the rates.
Hours Grace: Clients are allowed a 29 minute grace period.
Hertz Gold Membership: The benefits as a Hertz Gold member cannot be received when bookings are made through Crystal Travel.
Driving Conditions
Minimum Age: 23 / 24 years – can drive groups A, B & E only. A young driver surcharge of EUR 26 per day including tax will be applied.
25 Years Groups A, B, C, E & F
27 Years Groups J, Q, G, P & V
30 Years Groups I, M, N, T & W
Maximum Age: Customers aged between 75 – 79 years can rent with specific conditions :
- Must drive regularly & hold a current motor insurance policy.
- Provide a letter from their doctor to state that they have been in good health for at least 12 months.
- Provide a letter from their insurers to state that they have not been involved in any incidents in the last 5 years.
Driving Licence: Must hold a current national licence valid for at least 2 years or more at time of rental. Provisional or Learner drivers or seriously endorsed licence holders are not eligible to rent a vehicle e.g drink driving disqualification
Vehicle Availability
Vehicle Availability: A reduced fleet is available at the following locations :
Groups A, B, C, E, F, G, P & Q – Kerry Airport / Knock Airport / Wexford
Groups A, B, C, F, P & Q – Waterford
All Car groups are available from our main locations – Dublin Airport, Dublin City, Cork Airport, Cork City & Shannon Airports. Please do not confirm bookings back to the renter, until you receive confirmation from ourselves.
Insurance
The following insurances are included in the Crystal Travel – Limited Excess Programme :
- Compulsory Motor Insurance
- Collision Damage Waiver ( CDW )
- Theft Protection ( TP )
Compulsory Motor Ins: By Irish Law, Hertz must provide Insurance for any damage to any other vehicle / Property or Injury to another person ( including death ). Compulsory Motor Insurance does not insure against damage or repairs to the Hertz car ( see Collision Damage Waiver–CDW below ) or does not insure against injury or loss to the Hertz Driver.
Collision Damage Waiver: Collision Damage Waiver ( CDW ) means the Hertz Driver is insured in relation to damage to the Hertz vehicle subject to the reduced excess to be paid by the Hertz Renter.
Theft Protection: Theft Protection ( TP ) is included in the Limited Excess Package – which provides insurance for the rental vehicle in the event it is stolen, subject to the reduced excess to be paid by the Hertz Renter.
Limited Excess Package: On the “ Limited Excess Package “ – the excess is reduced to the following amounts excluding tyres, wheels, keys, fuel contamination or gross negligence:
EUR 250 Car Groups A, B, C, E & F
EUR 400 All other Car Groups
If an incident occurs during the rental the reduced excess amount “may” be revoked and the full excess be applied for the remainder of the hire ( full excess amounts are listed below ) – depending on the type of incident that has occurred.
EUR 2,000 Car Groups A & B
EUR 2,500 Car Groups C, E & F
EUR 3,000 Car Groups Q, J, G, V, P & W
EUR 3,500 Car Groups T, I, M & N
Optional Insurances Available to the Renter
Driver & Baggage: DBP / PAI is optional at EUR 5.50 per day or EUR 38.50 per week.
Additional Driver: A charge of EUR 10.00 per day, per each additional driver will be applied, including tax.
Damage Procedure
At the start of every rental, each renter is asked to familiarise themselves by viewing digital photographs of the car with annotations circled in red to alert to any Pre-existing damage or defects recorded by the representative when carrying out the Vehicle Pre-Inspection ( VPI ). The photographs of the rented car are assigned at the desk to the renters Rental Agreement number and a copy of the PDF report is emailed to the customers email address.
When renters receive their vehicle they are asked to re-check that the vehicle matches the VPI – if not the report can be amended prior to departing & a supplement report is emailed to the renter reflecting the changes. In addition, the renter can upload their own photographs and description of any discrepancies to www.hertzvpi.ie within the first 24 hours of hire.
In the event of damage to the rental vehicle – renters are liable for the Limited Excess charge ( or standard excess if the LEP has been revoked due to an incident ). Clients may also be liable for the following additional amounts:
A ) Damage to the vehicle clutch assembly which is determined to be caused by driver error.
B ) Damage to the vehicle as a result of driving through flood water and / or water damage.
C ) Damage to the vehicles engine and / or components caused by gross negligence.
D ) Damage incurred as a result of contaminated / incorrect fuel.
E ) Damage to the vehicle caused by the loss or theft of the keys or locking the keys inside the vehicle.
F ) Damage sustained by the vehicle being driven off-road.
G ) Call-out charges in the event of Emergency Roadside Assistance being required.
H ) Recovery charges by specialist equipment
The vehicle is checked in at time of return & compared with the VPI report created at time of pick up. Video calling is available on return for the Hertz Representative to contact our Head Office, if they are unsure whether or not the damage was pre-existing or disputed. New damage is recorded and a copy of the report is sent again to the customers email & our Damage / Claims Department for processing.
All incidents with the rental vehicle ( traffic accident, loss, damage or theft of the vehicle ) should be reported to Hertz Head Office immediately and to the Police. If there are 3rd parties involved – their details should be obtained ( vehicle registration numbers, owners, drivers, insurers and policy numbers and of all witnesses names, addresses & telephone numbers ). An incident report form will need to be completed also.
Optional Extras
Baby Seats: Available on request – baby seats are suitable for children aged between 6 months – 4 / 5 years. A charge of EUR 40 per hire will be applied and if the seat is not returned at the end of rental a charge of EUR 100 is applied.
Booster Seats: Available on request – booster seats are suitable for children aged between 5 – 11 years. A charge of EUR 15 per hire will be applied.
GPS / Neverlost: GPS Units ( Hertz Neverlost ) can be hired at a charge of EUR 11.35 per day or EUR 68.10 per week, including tax. This charge is payable direct by the renter.
Fuel: Vehicle is provided with a full tank of fuel, once returned full no additional fuel charge to be applied. If not returned full, fuel charge will be applied plus a refuelling service charge of EUR 9.50 including tax.
Fuel Purchase Option: Renters have the option of prepaying for a tank of fuel at the start of the rental at a discounted rate (to be advised at time of pick up). With this option renters should aim to return their vehicle empty or as close to empty as possible, as there is not a refund for unused fuel.
One Way Fees
One Way / Southern Irl: One Way drop fees may apply between any Hertz Southern Ireland Location.
Please check drop grid attached :
Kerry Airport / South Circular Road / North Circular Road / Shannon Airport
Knock Airport / Cork Airport / Cork City / Wexford / Waterford City
Dublin Airport / Dublin City
One Way / Northern Irl: A one way fee of EUR 160 is applicable for returns to the following locations in Northern Ireland :
Belfast Int’l Airport / Belfast City Airport / Belfast Downtown / City of Derry
Cross Border Fee: Renters travelling into Northern Ireland will incur a Cross Border fee of EUR 30.00 – payable directly by the renter.
United Kingdom: One Ways not allowed into the UK.
Traffic Fines / Toll Charges
The renter is fully responsible for all fines and any consequences of the violation of traffic & parking prohibitions during the rental. Where Hertz is required to pay such fines, the renter agrees that we may debit their credit or charge card during the rental or after the return of the vehicle with the amount of any fine, plus an administration fee.
A “No Barrier tolling” system is now in operation on the Dublin M50 Motorway between Junction 6 ( N3 Blanchardstown ) and Junction 7 ( N4 Lucan ). All Hertz vehicles have been registered with the Toll Operator and therefore Hertz will be charged automatically for each toll incurred. A Toll Fee of EUR 3.10 per usage will be charged directly to the customer on their credit card. Toll prices are subject to change.
At all other Tolling Booths in Ireland – barriers are in place & cash payment facilities are available – the renter is responsible for payment at each of these.
