Travel Protection

At Crystal Travel & Tours, we strongly recommend that you add a travel insurance and emergency assistance plan to your reservation. We offer plans from CSA Travel Protection designed to fit the diverse needs of today’s traveler, with a wide range of coverages and services available at a competitive rate.

Some of the coverages included in the plan are Trip Cancellation, Trip Interruption, Travel Delay, Missed Connection, Medical and Dental, Emergency Assistance and Transportation, Baggage, Baggage Delay, and Rental Car Damage.

What If…

No matter how well planned your trip may be, unexpected problems can inconvenience your travel plans. There are a few scenarios where having travel insurance would be important.

• You are involved in a traffic accident after trying to avoid a tire in the road while on your way to the airport, causing you to miss your flight.
• You family’s beach vacation is interrupted when an incoming hurricane causes mandatory evacuations along the coast.
• Despite your best efforts, both of the kids get sick the day before you are supposed to leave for your trip, causing you to cancel your vacation plans.
• The connecting flight you were waiting for is delayed due to a storm, leaving you stranded at the airport overnight looking for a hotel.

10-day Free Look

You will be provided a refund of your plan cost if you cancel your insurance within 10 days of purchase and have not filed a claim or departed on your trip.

Services

(Provided by CSA’s Designated Provider)

24-HOUR EMERGENCY ASSISTANCE SERVICES

Get a host of emergency assistance services such as medical referral, traveling companion assistance, emergency cash transfer, legal referral, locating lost or stolen items, medication and eyeglasses replacement, embassy and consular services, interpretation/translation assistance, emergency message relay, pet return and vehicle return.

ON DEMAND MEDICAL CARE

Getting sick on vacation is never fun, but it doesn’t have to be difficult to find what you need. With just one call, we can provide you with immediate access to on-call physicians, medical advice, even referral to a physician near you using CSA’s designated provider network of 30,000 physicians and 850,000 service providers worldwide.

Teladoc (Formerly Consult a Doctor TM)- Connect instantly with a network of physicians for information, advice, and treatment, including prescription medication, when appropriate.

Note: Teladoc services may not be available in all states, and international services may be limited.

No Out-of-Pocket Medical – If you get sick or injured while traveling, we can get you to a trusted provider and even handle the payment for acute treatments up to $1,000.

IDENTITY THEFT RESOLUTION

The Identity Theft Resolution Services become available on your scheduled departure date for your trip. Services end 180 days (six months) from the date of your scheduled departure date for your trip. Provides service and security for an entire year, including phone calls to credit agencies, police report filing and legal paperwork. Only available for incidents involving U.S. bank accounts. Not available for thefts involving non-U.S. bank accounts.

CONCIERGE SERVICES

Get pre-trip assistance, and help scheduling golf tee times, making restaurant, airline and rental car reservations, and ticketing and entertainment and other special events.

About CSA

CSA Travel Protection, a Europ Assistance Group company, is dedicated to providing valuable travel insurance and emergency assistance services to protect travelers’ valuable investments and provide the peace of mind one deserves while traveling.

With over 20 years of experience, CSA has developed a reputation for standing behind its customers and by offering  products and services to meet their needs. Through excellent customer service, extensive experience and industry-leading innovation, CSA is with its clients every step of the way, whenever and wherever they are needed.

Plan #1 – Freestyle

Coverages & Maximum Benefits Limits Per Person*
Underwritten by Generali U.S. Branch

Trip Cancellation | 100% of trip cost
Provides reimbursement for unused, non-refundable pre-paid trip expenses if you are prevented from taking your trip due to  covered reason.

Trip Interruption | 150% of Trip Cost
Provides reimbursement for unused, non-refundable pre-paid trip expenses if you are prevented from taking your trip due to  covered reason. Also provides reimbursement for the additional transportation cost to return home or rejoin your group.

Travel Delay | $1,000
$150 per person per day
Provides reimbursement for reasonable expenses incurred such as accommodations, meals and local transportation if you are delayed 6 hours or more during your trip due to a covered reason.

Missed Connection | $500
Provides benefits for additional transportation expenses, reasonable local accommodation expenses and unused land or water arrangements if you miss your cruise or tour departure as the result of the cancellation or delay of 3 hours or more of your regularly scheduled airline flight due to adverse weather (Available if coverage is not available elsewhere).

Rental Car Damage | $25,000
Not available for residents of Texas
Provides primary coverage if your rental car is damaged due to collision, fire, flood, theft, vandalism, windstorm or hail.

Medical and Dental Coverage | $50,000
Provides coverage for the necessary medical, surgical and emergency dental care costs if you become sick or accidentally injured while on your covered trip. Coverage is in excess of your standard coverage, except where prohibited.

Emergency Assistance and Transportation | $250,000
($10,000 Limit Applies for Companion Hospitality Expenses)
Benefits include transportation to the nearest suitable medical facility, help to return home and expenses for a companion to visit you if you are traveling alone and are hospitalized for more than 7 days.

Baggage | $1,000
Provides coverage for loss, theft or damage to your baggage and covered personal effects during your covered trip.

Baggage Delay | $200
Provides reimbursement for the purchase of necessary items if baggage is delayed for more than 12 hours during your covered trip.

Accidental Death and Dismemberment – Air Flight Accident | $100,000
Provides coverage if you are injured by an Air Flight Accident, which occurs while you are on a Trip, and you suffer the loss of life or limb within 365 days of the Air Flight Accident.

*Maximum limits are listed above in blue and are per person. Plan limits also apply. Benefits, services and coverages are described on a general basis. For full plan details, please see a sample Description of Coverage or Policy

Plan #2 – Freestyle Luxe

Coverages & Maximum Benefit Limits Per Person*
Underwritten by Generali U.S. Branch

Trip Cancellation | 100% of trip cost
Provides reimbursement for unused, non-refundable pre-paid trip expenses if you are prevented from taking your trip due to  covered reason.

Trip Interruption | 175% of Trip Cost
Provides reimbursement for unused, non-refundable pre-paid trip expenses if you are prevented from taking your trip due to  covered reason. Also provides reimbursement for the additional transportation cost to return home or rejoin your group.

Travel Delay | $1,000
$200 per person per day
Provides reimbursement for reasonable expenses incurred such as accommodations, meals and local transportation if you are delayed 6 hours or more during your trip due to a covered reason.

Missed Connection | $1,000
Provides benefits for additional transportation expenses, reasonable local accommodation expenses and unused land or water arrangements if you miss your cruise or tour departure as the result of the cancellation or delay of 3 hours or more of your regularly scheduled airline flight due to adverse weather (Available if coverage is not available elsewhere).

Rental Car Damage | $50,000
Not available for residents of Texas
Provides primary coverage if your rental car is damaged due to collision, fire, flood, theft, vandalism, windstorm or hail.

Trip Cancellation for Any Reason | 75% of Trip Cost
Not available for residents of New York
Provides reimbursement up to 75% of non-refundable trip cost for an additional 50% of plan cost when you cancel for any reason. Available for purchase at initial deposit. Other conditions apply. Please see a sample Description of Coverage or Policy

Medical and Dental Coverage | $250,000
Provides coverage for the necessary medical, surgical and emergency dental care costs if you become sick or accidentally injured while on your covered trip. Coverage is in excess of your standard coverage, except where prohibited.

Emergency Assistance and Transportation | $1,000,000
($10,000 Limit Applies for Companion Hospitality Expenses)
Benefits include transportation to the nearest suitable medical facility, help to return home and expenses for a companion to visit you if you are traveling alone and are hospitalized for more than 7 days.

Accidental Death and Dismemberment – Air Flight Accident | $100,000
Provides coverage if you are injured by an Air Flight Accident, which occurs while you are on a Trip, and you suffer the loss of life or limb within 365 days of the Air Flight Accident.

Accidental Death and Dismemberment – Travel Accident | $50,000
Provides coverage if you are injured by an accident, which occurs while you are on a Trip, and you suffer the loss of life or limb within 365 days of the accident.

Baggage | $1,500
Provides coverage for loss, theft or damage to your baggage and covered personal effects during your covered trip.

Baggage Delay | $500
Provides reimbursement for the emergency purchase of necessary personal effects during your covered trip.

*Maximum limits are listed above in blue andare per person. Plan limits also apply. Benefits, services andcoverages are described on a general basis. For full plan details,please see a sample Description of Coverage or Policy

Disclaimer

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as CSA Travel Protection and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on CSA’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

Approval Code: A188_15_07